When will I receive the key after payment?
What should I do if I haven't received the email with the key?
Please check your spam folder, make sure you provided the correct email address when placing your order, and contact support for a resend.
Where can I download the installation file?
The email containing the key contains a link to the official distribution (developer/partner website). Download only from this link.
How to activate a purchased product?
Follow the instructions in the email. Typically, these are: install the software → open the activation section → enter the key → confirm login/account (if required).
The key is "not accepted" or an error appears. What should I do?
Take a screenshot of the error and contact us. We’ll check it and help you activate it. If the problem is confirmed to be with the key, we’ll replace it or refund your money.
Can I get my money back if I change my mind?
Returns for ESD products are not permitted after the code has been issued, except in cases of key failure confirmed by support.
What is the difference between a "perpetual license" and a "subscription"?
A perpetual license is a one-time purchase (use the selected version without a monthly fee). A subscription is a payment for a period (usually 12 months) with updates and cloud services during the term.
Is it possible to transfer a license to another computer?
Depends on the license type and manufacturer’s terms. See the product card and supplier/vendor terms and conditions. If you have any questions, please contact us.
Is it safe to pay on the website?
Yes, payment is processed through a secure payment provider. Your card details are not transmitted or stored by us.
Do you provide documents for accounting/for the company?
Yes, upon request. Contact support with your details, and we’ll advise you on available payment options and provide the necessary documents (if applicable).
Do you work with legal entities and organizations?
Yes. We offer customized terms upon request, work under a contract, and prepare invoices and a full set of accompanying/closing documents. Send us your details, and we’ll prepare a proposal.
Can I pay by bank transfer (to a current account)?
Yes. Cashless payment to a bank account is available (including IBAN/SWIFT, if necessary). We’ll discuss the details and issue an invoice.
Do you offer volume discounts?
Yes. Individual discounts apply for wholesale and corporate purchases, depending on the order quantity and amount. Please request a personalized price list/commercial offer from a manager.